Shipping policy

Thank you for shopping at Sneq. We are committed to delivering your footwear promptly and securely. Please review the details of our shipping process, transit times, and delivery policies below.

Shipping Destinations

Currently, Sneq ships exclusively to addresses within the United States (including all 50 states). We do not ship to international addresses, APO/FPO military bases, or P.O. Boxes at this time.

Shipping Rates & Delivery Times

We are pleased to offer Free Standard Shipping on all orders, with no minimum purchase requirement.

Shipping Method Handling / Processing Time Transit Time (Delivery) Shipping Cost
Free Standard Shipping 1 – 2 Business Days (Mon – Fri) 7 – 13 Business Days (Mon – Fri) FREE ($0.00)

  • Order Cutoff Time: 5:00 PM (EST - Eastern Standard Time), Monday through Friday.

  • Orders placed before 5:00 PM EST will begin processing on the same business day. Orders placed after 5:00 PM EST, or during weekends and national holidays, will begin processing the next business day.

  • Estimated Total Delivery Time: 5 to 10 business days from the date of purchase.

Order Processing & Fulfillment

  • All orders are processed and verified within 1 to 2 business days (excluding weekends and federal holidays).

  • If we experience high order volumes or unexpected carrier disruptions, shipments may experience minor delays. If there will be a significant delay in your order, our customer support team will notify you via email.

Carriers & Order Tracking

We partner with reliable carriers including USPS, UPS, FedEx, and DHL Express to ensure prompt delivery of your shoes.

  • Tracking Information: Once your order has been packaged and dispatched, you will receive a shipment confirmation email containing your tracking number and a direct link to track your parcel.

  • Tracking details generally become active and viewable within 24 to 48 hours after dispatch.

Order Changes & Cancellations

Because we aim to fulfill orders quickly, you may request an order modification or cancellation within 12 hours of placing your order.

  • Please contact us immediately at support@sneq.store with your Order ID.

  • Once an order has entered processing or has been dispatched, it cannot be canceled or redirected. In such cases, please wait for the order to arrive and initiate a return following our [Return & Refund Policy].

Incorrect Address & Failed Deliveries

  • Customers are responsible for providing an accurate and complete shipping address at checkout.

  • If a package is returned to us due to an insufficient, incorrect, or incomplete address provided by the customer, reshipping costs or refund deductions may apply.

Damaged, Lost, or Stolen Packages

  • Damaged in Transit: If your footwear or shoe box arrives significantly damaged, please email us within 48 hours at support@sneq.store with photos of the damaged items and shipping packaging. We will send a replacement or issue a full refund immediately.

  • Lost or Stolen Packages: If tracking shows your order as "Delivered" but you have not received it, please check around your property, with neighbors, or your local carrier office. If it cannot be located, contact our support team and we will initiate an inquiry with the carrier to resolve the issue.

Contact Us

For any inquiries, shipping status updates, or customer assistance, please reach out to our team:

  • Store Name: Sneq

  • Email: support@sneq.store

  • Phone: +1 (929) 542-5594

  • Business Address: 5945 Shore Pkwy Apt 5B, Brooklyn, NY 11236, USA

  • Customer Support Hours: Monday – Friday, 9:00 AM – 6:00 PM (EST)