Payment Policy

Welcome to Sneq. We are committed to providing a secure, transparent, and seamless checkout experience for our customers. This Payment Policy outlines the accepted payment methods, billing processes, and security protocols across our store.

Accepted Payment Methods

All transactions on Sneq are processed through secure, encrypted gateways. We currently accept the following payment options:

  • Credit & Debit Cards: Visa, MasterCard, American Express, Discover, JCB, Diners Club

  • Digital Wallets: Apple Pay, Google Pay, Shop Pay

  • PayPal: Safe online payments via your PayPal account or linked cards

We do not accept cash on delivery (COD), money orders, personal checks, bank wire transfers, or cryptocurrency.

Currency & Pricing

  • All prices displayed on our website, products, and checkout pages are denominated in United States Dollars (USD - $).

  • Sneq does not charge credit card surcharges, transaction processing fees, or hidden handling fees. The total price displayed at checkout is the final amount you pay.

Sales Tax

  • Applicable sales taxes are calculated automatically during checkout in accordance with state and local tax laws based on your shipping destination.

  • The exact tax amount will be clearly displayed before you confirm your payment.

Payment Authorization & Order Processing

  • Your payment method is authorized and charged immediately upon placing your order at checkout.

  • Orders will not be packed or dispatched until full payment has been authorized and verified by our fraud prevention system.

  • If a payment authorization fails or is declined by your bank or card issuer, your order will not be completed. In such cases, please contact your financial institution or try an alternative payment method.

Payment Security & PCI Compliance

Your financial privacy and safety are of paramount importance to us:

  • SSL Encryption: Sneq utilizes 256-bit Secure Socket Layer (SSL) encryption to protect all payment data transmitted during checkout.

  • PCI-DSS Compliance: Our store is hosted on Shopify, which is certified Level 1 PCI-DSS compliant (Payment Card Industry Data Security Standard).

  • Zero Storage of Card Details: We never store, process, or have access to your full credit card details or CVV codes on our servers. All sensitive financial data is processed directly by authorized payment gateways.

Billing Information & Fraud Prevention

To prevent fraudulent transactions:

  • Your billing address and ZIP code must match the records held by your credit card issuer or bank.

  • We reserve the right to verify, hold, or cancel any transaction suspected of fraudulent activity or unauthorized credit card use.

Contact Us

If you have any questions regarding your billing, an unverified charge, or payment issues, please reach out to our customer care team:

  • Store Name: Sneq

  • Email: support@sneq.store

  • Phone: +1 (929) 542-5594

  • Business Address: 5945 Shore Pkwy Apt 5B, Brooklyn, NY 11236, USA

  • Support Hours: Monday – Friday: 9:00 AM – 6:00 PM (EST)