Refund policy

Thank you for shopping at Sneq. We are dedicated to providing premium footwear and ensuring a transparent, hassle-free shopping experience. If you are not entirely satisfied with your purchase, our return and refund guidelines are outlined below.

Overview of Return Terms

  • Return Window: 30 calendar days from the date of delivery.

  • Return Method: By mail.

  • Item Condition: New, unworn, and unwashed (free of dirt, sole scuffs, odor, or wear).

  • Restocking Fee: $0.00 (No restocking fees).

  • Return Shipping Fee (Defective/Incorrect Items): Free (prepaid return label provided by Sneq).

  • Return Shipping Fee (Customer Remorse/Sizing/Preference): Customer's responsibility.

Eligibility Criteria for Returns To receive a full refund, your return must satisfy the following conditions:

  • Initiated within 30 days from the carrier-confirmed delivery date.

  • Shoes must be in brand-new condition with all original internal packaging, shoe box, stuffing, and attached manufacturer tags intact.

  • Proof of purchase (Order Confirmation email or Order ID) must be provided.

Non-Returnable Items

  • Items marked as "Final Sale" or clearance.

  • Shoes showing visible outdoor use, creased vamps, worn tread, or alterations.

  • Gift cards.

Damaged, Defective, or Incorrect Shipments Please inspect your footwear immediately upon arrival. If your shoes arrive damaged, broken, defective, or in the incorrect size/style:

  1. Contact us within 48 hours of delivery at support@sneq.store.

  2. Provide your order number along with clear photographs showing the defect, the footwear size tag, and the shipping parcel label.

  3. Once verified, we will issue a prepaid return shipping label via email at no cost to you and promptly dispatch a replacement or issue a 100% refund.

How to Start a Return

  1. Submit Request: Email support@sneq.store with your Order ID and reason for return.

  2. Receive Authorization: Our customer support team will reply within 24 business hours with your Return Merchandise Authorization (RMA) details and specific return address.

  3. Pack & Ship: Securely place the shoes in their original shoe box, then pack inside a sturdy outer shipping box. Mail the package using a trackable shipping carrier (USPS, UPS, or FedEx) and share the tracking code with our support team.

Note: Returns sent back without prior authorization may experience substantial processing delays or rejection.

Refund Process & Timeframe

  • Inspection: Once delivered to our warehouse, items are inspected within 3 business days.

  • Notification: We will send you an email confirmation indicating whether the refund has been approved.

  • Credit Issuance: Upon approval, your refund will be processed back to your original payment method within 5 to 7 business days. Financial institution posting times may vary.

Exchanges We do not offer direct item-to-item exchanges. If you require a different size or colorway, please initiate a return for your current item. Once your return is accepted, place a new order on our store.

Contact Us For any inquiries regarding returns, cancellations, or refunds, please reach our customer support team:

  • Store Name: Sneq

  • Support Email: support@sneq.store

  • Phone: +1 (929) 542-5594

  • Business Address: 5945 Shore Pkwy Apt 5B, Brooklyn, NY 11236, USA

  • Customer Support Hours: Monday – Friday: 9:00 AM – 6:00 PM (EST)