Contact

We are always here to help you. Whether you have questions regarding our footwear collection, need assistance with sizing, want an update on your order, or need guidance on a return, our Brooklyn-based customer support team is ready to assist you.

Please reach out to us using any of the direct contact channels below, or submit the contact form on this page.

Customer Support Information

  • Store Name: Sneq

  • Email Support: support@sneq.store (We respond to all inquiries within 24 business hours)

  • Phone: +1 (929) 542-5594

  • Physical Business Address: 5945 Shore Pkwy Apt 5B, Brooklyn, NY 11236, USA

  • Customer Support Hours: Monday to Friday: 9:00 AM – 6:00 PM (EST - Eastern Standard Time)

  • Weekend Inquiries: Messages received over the weekend or on federal holidays will be handled promptly on the next business day.

Quick Assistance

  • Order Tracking: Tracking links are emailed automatically once your footwear leaves our warehouse. Please allow 24–48 hours from dispatch for the carrier tracking status to update.

  • Returns & Exchanges: To request a return within our 30-day window, please email us directly with your Order ID and photo proof if the item arrived damaged or defective.

  • Order Modifications: If you need to update a delivery address or cancel an order, please email us within 12 hours of checkout.

Send Us a Message

Fill out the contact form below with your name, order number (if applicable), and inquiry. Our team will get back to you within 24 hours.