FAQ

Frequently Asked Questions (FAQ)

Find quick answers to common questions about orders, shipping, returns, and sizing at Sneq. If you need further assistance, our customer support team is always ready to help.

Orders & Payments

What payment methods do you accept?

We accept all major credit and debit cards (Visa, MasterCard, American Express, Discover, JCB, Diners Club), digital wallets (Apple Pay, Google Pay, Shop Pay), and PayPal. We do not accept Cash on Delivery (COD) or wire transfers.

What currency are your prices listed in?

All prices on our store are listed and charged in USD (United States Dollars).

Can I modify or cancel my order after placing it?

You can request changes or cancellations within 12 hours of placing your order by contacting us at support@sneq.store. Once an order has entered processing or has been dispatched, it cannot be canceled or modified. In that case, you may return the unworn shoes upon arrival following our Return Policy.

Shipping & Delivery

How much does shipping cost?

We offer Free Standard Shipping on all orders across the United States, with no minimum cart value required.

Where do you ship?

We ship exclusively to physical addresses within the United States (all 50 states). We do not currently ship to international destinations, P.O. Boxes, or military APO/FPO addresses.

What is your handling and delivery time?

  • Order Cutoff Time: 5:00 PM (EST), Monday through Friday.

  • Handling / Processing Time: 1 – 3 business days (Monday – Friday).

  • Transit / Delivery Time: 4 – 7 business days (Monday – Friday).

  • Estimated Total Delivery Time: 5 – 10 business days from checkout.

How do I track my order?

As soon as your footwear is dispatched, we will send you a shipping confirmation email containing your tracking number and carrier link. Please allow 24–48 hours for the carrier system to update status updates.

Returns & Refunds

What is your return window?

We offer a 30-day return window starting from the date tracking confirms delivery to your address.

Are there any restocking fees?

No. We charge a $0.00 restocking fee.

Who pays for return shipping?

  • Defective, Damaged, or Incorrect Items: Sneq covers 100% of return shipping costs with a prepaid return label.

  • Customer Remorse / Sizing / Preference: The customer is responsible for the return postage.

How do I initiate a return?

Email us at support@sneq.store with your Order ID, clear photos of the shoes, and reason for return. Our team will review your request within 24 hours and send your Return Merchandise Authorization (RMA) and designated return warehouse address.

When will I receive my refund?

Once your return is received and inspected (typically within 3 business days), we will issue your refund to your original payment method within 5 to 7 business days.

Sizing & Product Care

How do I find my shoe size?

Our shoes follow standard US sizing guidelines. We recommend referring to the size chart available on each product page. If you are between sizes or have wider feet, we generally suggest sizing up for the most comfortable fit.

What condition must items be in for a return?

To qualify for a refund, shoes must be unworn, unwashed, free of outdoor scuffs or dirt, and returned in their original packaging, including the shoe box and attached tags.

Still Have Questions?

Our support team is happy to assist you:

  • Store Name: Sneq

  • Support Email: support@sneq.store

  • Phone: +1 (929) 542-5594

  • Address: 5945 Shore Pkwy Apt 5B, Brooklyn, NY 11236, USA

  • Operating Hours: Monday – Friday: 9:00 AM – 6:00 PM (EST)